Privacy policy

1. Introduction

This policy explains how Nyfcom ("Nyfcom", "we", "us") handles personal information collected through nyfcom.com and our services. We handle personal information in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA), applicable provincial privacy laws, including Quebec's Act respecting the protection of personal information in the private sector as amended by Law 25, and Canada's Anti-Spam Legislation (CASL).

2. Information we collect

Identification and contact details you provide (name, email address and phone number); account and identity-verification information needed to open and maintain an account; technical data such as IP address, device and browser type; and records of your communications with our support team.

3. How we use it

To create and administer your account, verify your identity, provide and improve the platform, contact you about your account, meet our legal and regulatory obligations, and detect and prevent fraud. We do not sell your personal information.

4. Consent

We collect, use and disclose personal information with your consent, which may be express or implied depending on how sensitive the information is, or as otherwise permitted or required by law. You may withdraw your consent at any time, subject to legal or contractual restrictions; doing so may limit the services we can provide. Commercial electronic messages are sent only with your consent, and every message includes a way to unsubscribe.

5. Data security

We protect personal information with administrative, technical and physical safeguards appropriate to its sensitivity, including 256-bit encryption in transit, access controls, two-factor authentication and regular security testing.

6. Sharing information

We share personal information only with service providers and partners who need it to deliver our services (for example identity verification, hosting or brokerage partners), under contracts that require them to protect it, or when the law requires us to.

7. Transfers outside your province or Canada

Some service providers may store or process information outside Quebec or outside Canada, where it may be accessible under the laws of that jurisdiction. Before any such transfer, we assess whether the information will receive adequate protection, as Quebec's Law 25 requires.

8. Retention

We keep personal information only as long as necessary for the purposes described above or as required by law, for example to meet record-keeping obligations. It is then securely destroyed or anonymized.

9. Your rights

You may ask to access the personal information we hold about you, have it corrected, or withdraw your consent. Quebec residents also have the right to data portability, to de-indexation, and to be informed when a decision about them is based exclusively on automated processing. We respond to requests within 30 days.

10. Cookies and local storage

We use a small number of cookies, including one that caches market prices for 24 hours so the price ticker loads quickly. Your browser's local storage temporarily holds the details you submit through our forms until your registration is transmitted, and remembers the language you choose so we can show the site in English or French on your next visit. Some campaigns use an advertising pixel to measure sign-ups. You can block or delete cookies and stored data in your browser settings.

11. Minors

Our services are intended for adults who have reached the age of majority in their province or territory of residence. We do not knowingly collect information from minors.

12. Privacy contact

Questions, requests or complaints can be sent to our privacy officer at [email protected]. If you are not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada or, in Quebec, the Commission d'accès à l'information.